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Hear your baby’s heartbeat at home — Safe, simple & magical
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Frequently Asked Questions

Frequently Asked Questions

Getting Started with BabyNera

Understanding Your Device

When can I start using the BabyNera HeartEcho™ fetal doppler?

BabyNera Echo™ at-home fetal doppler is designed to detect your baby’s heartbeat from the first trimester. While some users may hear it as early as 9–10 weeks, this can vary depending on factors such as baby’s position, placenta placement, and body type.

The vast majority—over 99.9% of users—are able to detect a heartbeat by around 12 weeks.

Can I use the BabyNera without gel?

For optimal clarity and comfort, we recommend using ultrasound gel. Each BabyNera's fetal doppler comes with complimentary Parker Labs gel — the same trusted brand used in hospitals. It helps the probe glide smoothly and ensures accurate heartbeat detection.

Is BabyNera safe for everyday use?

Yes, BabyNera is a medical-grade, home-use device designed with safety in mind. While it’s safe for regular use, we recommend keeping sessions short and using it as a tool for reassurance—not a replacement for other ways of connecting with your baby, like feeling movements or attending medical checkups.

Is BabyNera safe for the babies?

Yes. BabyNera uses safe, low-intensity ultrasound (2.0 MHz), similar to what's used during clinical prenatal visits. It is non-invasive and safe when used as directed.

What does the heartbeat sound like?

Your baby’s heartbeat may sound like a fast galloping horse—typically 120–160 beats per minute. It's distinct from your own pulse, which may also be detected.

Is BabyNera measurement reliable?

Yes. BabyNera’s at-home fetal doppler offers medical-grade accuracy (±2 BPM), making it one of the most precise options for home use. However, certain factors may affect readings, including but not limited to:

  • Smoking
  • Excessive caffeine intake
  • Sleep cycles
  • Baby’s movement or position
  • Background noise or interference

For the most accurate results, we recommend using the device in a quiet environment and following the instructions provided.

Can a fetal doppler replace ultrasound appointments?

While BabyNera provides a helpful way to hear your baby’s heartbeat at home, it’s not intended to replace routine ultrasounds or prenatal visits. We encourage all parents to follow their healthcare provider’s guidance for a healthy and supported pregnancy journey.

How does BabyNera compare to hospital monitoring?

BabyNera offers clinical-level accuracy from the comfort of home. It’s scientifically tested for safe, effective fetal heart rate monitoring—giving you results in minutes without needing to wait for appointments, travel, or long queues. It’s reassurance, on your schedule.

How do I use the BabyNera?

STEP 1: Prepare the Device

  • Insert 2 x AA batteries into the BabyNera doppler.
  • Connect the probe wire securely to the main device.
  • Lie down comfortably on a flat surface, facing upward.
  • Expose your lower belly, as you would during a regular ultrasound.
  • Tip: Having a full bladder can sometimes help amplify the heartbeat.

STEP 2: Apply Gel & Power On

  • Switch on the device using the power button.
  • Apply a generous amount of ultrasound gel to reduce static and improve sound clarity.
  • Gently place the probe on your lower abdomen and begin moving it slowly to locate the heartbeat.

STEP 3: Locate the Heartbeat

  • Start just above the pubic bone and move the probe slowly upward.
  • Rock or glide the probe gently, covering different angles until you find the heartbeat.
  • If no heartbeat is found, don’t worry—try again later or wait for the baby’s position to change.
  • Once found: view the BPM (beats per minute) on the display.
  • Adjust volume using the built-in controls.
  • You can also switch between BPM display and curve mode.

STEP 4: After Use

  • Turn off the device and clean the probe using a cloth or wipe.
  • For thorough cleaning, you may use 70% ethanol, then let it air dry.

Not detecting a heartbeat? Here’s what to do.

If you’re having trouble picking up a heartbeat, don’t worry—it’s common, especially in early pregnancy. The heartbeat can be faint or move depending on baby’s position. Try the steps below:

✅ Tips to Improve Detection

  • Search low on the belly, just above the pubic bone.
  • Move the probe slowly, pausing every few seconds.
  • Try at different times of day, as baby’s position can shift.

⚙️ If You See ~130 BPM but Hear Nothing

The device may display a temporary placeholder (around 130 BPM) while searching. Once the real heartbeat is found, it will automatically update—usually within 15 seconds.

🔧 Troubleshooting Steps

1. Unplug and re-plug the probe to ensure a proper connection.

2. Use enough gel to avoid interference.

3. Move the probe slowly from the lower belly upward.

4. Hold still once you hear the heartbeat—wait 15–20 seconds for BPM to stabilize.

5. Expected BPM range: typically 120–160.

6. Keep probe and main unit slightly apart when powered on.

7. If readings are unstable, gently shift position to locate a clearer sound.

✅ Test the Device

To check if the doppler is working, place it over your own heartbeat (left chest area, not wrist). If it reads and plays a steady BPM, the device is functioning properly.

Payments, Shipping and Returns

A Guide to Payments, Shipping, and Returns

Do you ship internationally?

Yes — we offer free standard international shipping to all countries we serve.

How long does shipping take?

Processing time: 1–2 business days
Delivery time: 6–10 business days

Please note: Orders placed on weekends or holidays are processed the next business day. Shipping times may be slightly extended during sales or promotional periods.

Will I be charged duties or taxes?

USA, Canada, Australia & New Zealand: Duties and taxes are included — no extra fees at delivery.

Other countries: You may be charged local duties or taxes upon delivery. Please check with your local customs office for details.

Can I return the product if I change my mind?

Yes — we offer a 2-day change of mind return policy.

To qualify:

  • Contact us within 2 business days of delivery
  • Product must be unused, unopened, and in original packaging
  • A $10 USD restocking fee applies
  • Return shipping is not included

How will I receive my refund?

Refunds are issued to your original payment method. Processing time depends on your bank or provider.

What if my device doesn’t work?

No worries — we’ve got you. If there’s a verified fault, we offer a 30-day money-back guarantee plus a 1-year warranty for peace of mind.

Please note:

Not detecting a heartbeat before 14 weeks is very common — baby’s position, movement, and body type can all affect how early you can hear it. Many parents first hear the heartbeat between 12–14 weeks or even a little later. It doesn’t mean anything is wrong.

If things go wrong, just reach out to us at support@babynera.com — we’re here to help and will make it right.