30-Day Peace of Mind
Returns are available within 30 days, in line with our return conditions. All BabyNera products are delivered brand new to ensure hygiene and safety.
BabyNera Support Policy
Returns, Refunds & Warranty
Simple, transparent support — designed to give you confidence before and after purchase, with free tracked shipping included.
Policy Overview
Compare returns, warranty, and support at a glance, so you know exactly what to expect before you buy.
| Policy | All BabyNera Devices |
|---|---|
| 30-Day Returns | Returns are available within 30 days for change-of-mind purchases, limited to unopened and unused items due to hygiene and safety. If a manufacturing defect is verified within 30 days, an exchange or refund will be provided where applicable |
| After 30 Days | Product issues will continue to be supported under our 1-year warranty |
| Warranty | 1-Year warranty for manufacturing defects under normal use |
| Refund Timing | Processed within 5–10 business days after approval |
| Refund Method | Issued to the original payment method (processing time may vary by provider) |
| Restocking Fee | All returns are subject to a 10% restocking fee, which covers inspection and handling costs after the product is returned and processed. |
| Support | If you need help with your device, contact us at support@babynera.com — our team is here to assist |
30-Day Protection & 1-Year Warranty
Buy with confidence — every BabyNera device is backed by a 1-year warranty and a 30-day return window, subject to our return conditions.
30-Day Returns
What’s covered
- Device not working properly
- Verified manufacturing defects
- Functional issues under normal use
- Items that meet our return conditions within 30 days
What’s not covered
- Opened or used items without a confirmed defect
- Misuse or improper use
- Accidental damage
- Normal wear and tear
Evidence & Inspection
- To assess a reported issue, we may request photo or video evidence for verification.
- If sufficient information cannot be provided, the product may need to be returned for inspection.
Important Notes
- For hygiene and safety reasons, all BabyNera products are delivered brand new and are not re-distributed once returned
- Early results may vary depending on individual factors and usage conditions
- For HeartEcho™ Fetal Doppler, heartbeat detection may vary by pregnancy stage — some may detect it from around 9 weeks, while others closer to 14 weeks or later
- Not detecting a heartbeat in early stages does not necessarily indicate a device issue
Returns & Shipping Conditions
Return conditions
- For change-of-mind returns (where no defect is present), items must be brand new, unused, unopened, and in original packaging
- All accessories and free gifts must be returned
- Proof of purchase is required
Return Shipping
- For change-of-mind returns (unopened and unused items), return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable
- If a manufacturing defect is verified, we will cover return shipping and provide an exchange or refund where applicable. Original shipping fees remain non-refundable
Important Notes
- Returns are subject to inspection and must meet our return conditions
- Items purchased during promotions or at discounted prices are subject to the same return conditions
- Shipping fees, duties, and taxes (if applicable) are non-refundable
- Each case is reviewed individually in line with our policy, and BabyNera reserves the right to make the final decision
1-Year Warranty
Every BabyNera device — including the HeartEcho™ Fetal Doppler and FlowEase™ Wearable Breast Pump — is backed by a 12-month limited warranty from the date of purchase.
This warranty covers manufacturing defects and functional faults under normal use.
If an issue arises, our team will review the case and provide a suitable solution, including exchange or support where applicable.
To qualify
- Order must be placed directly through babynera.com
- Valid proof of purchase is required
- Products purchased second-hand or through unauthorized sellers are not covered
What’s not covered
- Misuse or improper cleaning
- Accidental damage
- Normal wear and tear
Important note
To start a warranty claim, please email us at support@babynera.com— our team is here to assist you.
Shipping Policy
We offer free shipping to supported regions. HeartEcho™ and FlowEase™ are locally dispatched in the US and AU for faster, more reliable delivery, while UK, Canada, and other supported regions follow standard international delivery timing.
US & AU Local Dispatch
Delivery Time: 2–4 Business Days (After Dispatch)
Most orders arrive within this timeframe. Ships from local warehouses in the United States and Australia for faster delivery.
UK, Canada & International Delivery
Delivery Time: 5–8 Business Days (After Dispatch)
Delivery times may vary slightly depending on location and customs.
Order Processing Time
Processing Time: 1 Business Day
Orders are prepared and dispatched within 1 business day. Weekend and holiday orders are processed the next business day.
Frequently Asked Questions
Clear answers for returns, refunds, shipping, and warranty.
Can I return a used product?
All BabyNera devices include a 30-day return window, subject to our return conditions. For hygiene and safety reasons, returns are limited to items that meet our return conditions. Items should be returned in good condition with original packaging and all accessories included. If a manufacturing defect is verified, we will provide an exchange or refund where applicable within 30 days. After 30 days, product issues will continue to be supported under our 1-year warranty. If you experience any issue, please contact us — our team will assist and provide a suitable solution. Each case is reviewed individually in line with our policy.
What if my device isn’t working properly?
If your device isn’t working as expected, please contact us. Our team will assist you with troubleshooting, support, or an exchange for verified manufacturing defects.
Why can’t I hear the heartbeat early?
Early heartbeat detection varies depending on gestational age, baby’s position, and individual differences. Some may hear it from around 9 weeks, while others closer to 14 weeks or later. Results are typically more consistent after 14 weeks.
Do BabyNera devices include a warranty?
Yes — every BabyNera device is backed by a 12-month limited warranty covering manufacturing defects under normal use.
How do I start a return or warranty claim?
Simply contact us at support@babynera.com with your order details. Our team will guide you through the next steps.
Need help with a return, refund, shipping, or warranty request?
Contact us at support@babynera.com