Refunds, Returns & Warranty Policy
Refunds, Returns & Warranty Policy
We’re here to make your experience as smooth and reassuring as possible. Whether you have a question, concern, or a product that didn’t quite work as expected — we’ve got you.
Refunds
All refunds are sent back to your original payment method. Depending on your bank or payment provider, it may take a few business days to show up in your account.
2-Day Change of Mind Returns
We get it — sometimes things change.
You’re welcome to return your BabyNera product within 2 business days of receiving it if you’ve simply changed your mind.
To be eligible:
• The product must be unused, unopened, and in its original packaging
• You must contact us within 2 business days at support@babynera.com to request a return
Please note:
• A 10% restocking fee applies
• Return shipping is not covered
• Refunds are issued to your original payment method once the item is received and inspected
30-Day Money Back Guarantee for Defective Products
If your device isn’t working as expected, we’re here to make it right.
We offer a 30-Day Money-Back Guarantee on BabyNera devices purchased directly from babynera.com.
This applies to verified manufacturing defects only, as our products are classified as intimate-use devices.
HeartEcho™ Fetal Doppler – 30-Day Money-Back Guarantee
Applies to confirmed manufacturing defects only.
What’s covered:
• Device won’t power on
• Screen isn’t displaying properly
• Probe is not functioning as intended
What’s not covered:
• Change of mind
• Inability to detect a heartbeat before 14 weeks
Every pregnancy is different. Some moms may hear the heartbeat as early as 9 weeks, while for others it may take until 14 weeks or slightly later. We recommend trying again after 14 weeks, when detection becomes more consistent and reliable.
FlowEase™ Wearable Breast Pump – 30-Day Money-Back Guarantee
FlowEase™ is an intimate-use product designed for single-user use only.
For hygiene and safety reasons, once the tamper seal is opened, the product cannot be returned unless a manufacturing defect is confirmed. Opened products cannot be resold. This ensures every customer receives a brand-new, hygienic device.
What’s covered:
• Device won’t power on
• Suction not functioning properly under normal use
• Motor malfunction
• Display or control panel failure
• Charging failure
What’s not covered:
• Change of mind
• Opened product without confirmed defect
• Normal wear and tear
• Damage caused by misuse, improper cleaning, or accidental damage
• Reduced milk output due to individual supply factors
1-Year Warranty
Every BabyNera device — including the HeartEcho™ Fetal Doppler and FlowEase™ Wearable Breast Pump — is backed by a 12-month limited warranty from the date of purchase.
This warranty covers manufacturing defects and functional faults under normal use.
To qualify:
• Your order must be placed directly through babynera.com
• You must provide valid proof of purchase
• Products purchased second-hand or through unauthorized sellers are not covered
This warranty does not cover damage caused by misuse, improper cleaning, accidental damage, or normal wear and tear.
To start a warranty claim, please email us at support@babynera.com — our team is here to assist you.
💬 Questions?
We’re always just an email away.
If you need any help with your order, return, or product, don’t hesitate to contact us at support@babynera.com. We're here for you.